What we do
We respond to home emergencies.
When an unexpected fault puts people, essential services or the property at risk, finding the right trade quickly matters. HomeAssist is one point of contact for emergency plumbing, heating, electrical, drainage and property repairs.
Tell us what has happened and where you are. We assess the details, identify the appropriate trade and check our UK network of approved contractors for local availability.
What to expect
Our emergency line is available 24/7. An engineer visit depends on the trade, location, time of call and availability. We’ll explain what can be arranged before a visit is confirmed.
Report the emergency
Tell us about the fault, any immediate risks and your postcode.
We check cover
We identify the trade required and check local availability.
Contractor visits
Where available, an approved contractor assesses the emergency and agrees the work with you.